Shipping & Returns

Last updated: June 21, 2026

This Shipping & Returns Policy applies to the Sun Dial — the physical NFC tag sold by SunUp through our website and paid for via Stripe. It does not apply to the SunUp app or SunUp Pro subscriptions, which are sold and billed by Apple through the App Store; subscription refunds are handled by Apple (see our Terms of Service).

1. What you're ordering

The Sun Dial is a small NFC tag you place across the room and scan with your iPhone to dismiss your alarm. It is an optional accessory — SunUp works fully without it.

2. Where we ship

We ship worldwide. Some remote regions may be unavailable or subject to longer transit times; if we cannot ship to your address, we will contact you and refund your order in full.

3. Processing & delivery times

Orders are typically processed within 1–2 business days.
Estimated delivery is 2–4 weeks after dispatch, depending on destination.
These are estimates, not guarantees; customs or carrier delays can occur.

4. Shipping costs

Standard shipping is included in the Sun Dial price — there is no separate shipping charge at checkout. Any taxes or import duties that may apply in your country are your responsibility unless stated otherwise at checkout.

5. Order confirmation & tracking

You'll receive an order confirmation by email after purchase, and dispatch and tracking details (where available) once your Sun Dial ships.

6. Returns

You may return an unused Sun Dial in its original condition within 30 days of delivery.
To start a return, email hello@get-sunup.com with your order details.
Return shipping is the customer's responsibility unless the item arrived damaged or defective.

7. Refunds

Once we receive and inspect a returned Sun Dial, we'll process your refund to the original payment method via Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

8. Damaged or defective items

If your Sun Dial arrives damaged or doesn't work, email us within 30 days of delivery and we'll arrange a replacement or full refund at no cost to you.

9. Contact

Questions about an order, shipping, or a return? Email hello@get-sunup.com.