Support
Questions about alarms, subscriptions, sleep tracking, or anything else — reach out and we'll get back to you.
Email hello@get-sunup.comSunUp Pro is billed through Apple. To cancel, change plans, or request a refund, use Settings → Apple ID → Subscriptions on your iPhone.
For billing issues Apple cannot resolve, email us with your Apple ID email and a description of the problem.
Make sure SunUp has permission to schedule alarms and send notifications. Check Settings → SunUp in iOS and confirm your dismiss task is configured for each alarm.
Sleep tracking requires microphone access. Audio is analyzed on-device and never recorded. If tracking stops unexpectedly, confirm microphone permission is enabled and Low Power Mode is not interfering with overnight analysis.
Read our Privacy Policy and Terms of Service. For data-related requests, email us from the address associated with your support inquiry.